Brief: the log is registering every step followed by users while he is solving the issue. 

Follow the below path, to reach this log: 

CMS control panel> modules> issue troubleshooter> log as the picture below: 

ljbQi0dPeMZAeMhiFacFJRKpGKIy0FRnTD7rFz9LIJwv6U0N2z3N5gp9Pf0gb9m2Pubt0MB0JMCWk1m-FJEvFL8QBptS95hLXWND9mviegZjEcGKOIAVCt19nYBEPS8W99ulyN1c

The below picture will show up: 

PCFeqSMxqfhlStqYmYt4Lvix0pPS-MlBa65jgqEgfw_HY5rWkw6N7IG1g-n5y3A2gUzChNvaythJG_TmXVYJDh89bA52MqMM3Una7tC1bC36f6zNHly1Uww-5v399__1ltB_1gc9

-All steps are shown up including the issue title, the user who is working on it, the starting and ending date, and the troubleshoot result. 

-you can use the feature (filter by user) to filter issues solved by one user or all users. 

- from the (action) list, press the button (Delete) to remove any step, and (View) to be transferred to a page that includes issue details.

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